Privacy Policy

Information we collect

When you browse, register an account, place an order, or contact us, we may collect:

• Contact details: name, email address, phone number, and delivery address.
• Order information: products purchased, order history, and payment reference (we do not store card numbers).
• Account data: login credentials, wishlist, and cart contents.
• Usage data: pages visited, device type, and approximate location for analytics and fraud prevention.

How we use your information

• Process and deliver your orders.
• Communicate order updates, shipping, and support replies.
• Manage your account, wishlist, and loyalty rewards.
• Improve our website experience and detect security issues.
• Send promotional offers (you can opt out at any time).

Sharing and third parties

We do not sell your personal data. We share information only with trusted service providers who help us operate the store:

• Payment processors (e.g., Paystack) to handle transactions securely.
• Delivery partners to ship orders to your address.
• Hosting and database providers to keep the website running and your data safe.
• Analytics and chat tools to understand site usage and offer live support.

These providers are contractually bound to protect your data and use it only for the services they provide to us.

Cookies and tracking

We use cookies and similar technologies to keep you logged in, remember your cart, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Data retention

We keep your personal data for as long as necessary to fulfill the purposes described above, including legal, tax, and accounting obligations. Order records are typically retained for at least 6 years. You may request deletion of your account data where applicable law allows.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us using the details below.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the updated policy.

Contact us

If you have questions about this privacy policy or how we handle your data, please contact our support team or email Amaryllisbyswiffy@gmail.com.